Client success Manager

Part-time
Date Posted: April 6, 2023

At House House Fitness we believe in developing Everyday Athletes, so we can show up for the opportunities in real life. Athletes in sport know what they’re training for and know what success looks like — this isn’t so easy in everyday life, so work with our clients to identify their unique purpose and chase the things that are most meaningful for them — their own version of success.

As a Client Success Manager, your job will be to help as many people reach their full potential as humanly possible by drawing a straight line between our clients’ unique purpose and working with the training team to maximize intention in their training.

A successful candidate will be approachable, an organic conversationalist and have a genuine interest in the success of others.

You are: 
- a positive, approachable, people person
- a good listener and over-communicator
- a problem-solver
- a doer

We are: 
- community-centric
- a growing brand delivering exceptional service
- seeking people who want to learn and grow with our team
- doing fitness differently

Responsibilities: 

JOB 1: HELP MEMBERS REACH THEIR UNIQUE VERSION OF SUCCESS.

- Conduct tours, membership sign-ups and OnRamp sales
- Educating members and leads about training packages
- General sales support for the training team
- Oversee onboarding processes for training clients
- Manage all inbound inquiries for the gym
- Moderate our online community by sharing and celebrating client successes, engaging in conversations with the group and constantly spot opportunities to provide value
- Canvas online forums and invite relevant members to the gym and the online community
- Oversee retention automations and support the health of the gym by conducting callbacks; membership follow-ups and booking 90-day goal reviews

Benefits: 
- free gym membership
- sales commission

Type: 18-24h/wk

Compensation: Let’s talk!

Location: Peterborough, ON

If you thrive in a fast-paced, high energy work environment and want to make a meaningful impact on the lives of others, please apply following the instructions below. Experience is an asset, but can be taught. You can’t teach passion and positivity. If your experience is this close to what we’re looking for, we’d encourage you to apply. 

To apply to be a front-of-house staff, please provide your resume and a cover letter including what drives you, your vision for your future and why you want to be a part of the team. Applications can be sent to drew@housefitness.ca.

While we thank all applicants for their interest, only shortlisted applicants will be contacted. 

Thank-you for your interest in House Fitness!